About the Role
CMMS Data Group seeks a driven, self-motivated technical support representative who works effectively both independently and within a team environment. You will report to the technical support manager to be mentored and trained to provide the highest quality support to our customers.
If you enjoy working with people and love working in a rapidly growing and dynamic environment, then CMMS Data Group is the place for you.
Key Responsibilities
*Answer Technical Support Phone Calls
*Reply to Technical Support Emails
*Manage All Pending Support Cases
*Provide a High Level of Customer Support to All Customers
*Upgrade and Improve User Guides
*Assist in Software Testing & Troubleshooting
Qualifications
*Bachelor’s Degree or Relevant Experience
*Team Player Attitude
*Outgoing Personality with the Ability to Perform and Work Well Under Pressure
*The Ability to Handle Day-to-Day Work Challenges and Shifting Priorities
*Typing Skills (Minimum:45 Words per Minute)
*Attention to Detail
Technologies
The ideal candidate will be proficient with the following technologies:
*Web Applications
*Microsoft Outlook
*Microsoft Office (Word, Excel, Access, PowerPoint)
*Experience with CRM software, such as Salesforce
