Technical Support Representative

Full-Time
Chicago, IL (Hybrid)

Join our team and experience CMMS Data Group!

At CMMS Data Group (CDG), we are committed to bringing passion and customer focus to the business of maintenance, operations, and reliability. CDG is a leading provider of enterprise cloud, on-premises, and mobile applications for maintenance, operations, and facilities professionals. Founded in 2000, CDG delivers award-winning asset management, inventory management, purchasing management, work order management, and overall equipment effectiveness (OEE) applications designed for companies across a wide array of industry verticals. Over 1,100 organizations, ranging from small and medium-sized enterprises to Fortune 50 enterprises, have chosen CDG as their software and solutions provider.

 About the Role

CMMS Data Group seeks a driven, self-motivated technical support representative who works effectively both independently and within a team environment. You will report to the technical support manager to be mentored and trained to provide the highest quality support to our customers.

If you enjoy working with people and love working in a rapidly growing and dynamic environment, then CMMS Data Group is the place for you.

 

Key Responsibilities

*Answer Technical Support Phone Calls

*Reply to Technical Support Emails

*Manage All Pending Support Cases

*Provide a High Level of Customer Support to All Customers

*Upgrade and Improve User Guides

*Assist in Software Testing & Troubleshooting

 

Qualifications

*Bachelor’s Degree or Relevant Experience

*Team Player Attitude

*Outgoing Personality with the Ability to Perform and Work Well Under Pressure

*The Ability to Handle Day-to-Day Work Challenges and Shifting Priorities

*Typing Skills (Minimum:45 Words per Minute)

*Attention to Detail

 

Technologies 

The ideal candidate will be proficient with the following technologies:

*Web Applications

*Microsoft Outlook

*Microsoft Office (Word, Excel, Access, PowerPoint)

*Experience with CRM software, such as Salesforce

Apply Today

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